Refund & Returns Policy
Eligibility
We want you to be happy with what you ordered. Returns are accepted for items that arrive damaged, defective, or different from what you ordered. Because every cover is hand block-printed, small variations in ink coverage or placement are part of the handmade process and are not considered defects.
Timeframe
Please contact us within 48 hours of delivery for damaged or incorrect items. Requests made after this window will be reviewed on a case-by-case basis, but a return can't be guaranteed.
Process for Requesting a Return
Getting a return started is simple:
- Email hello@remtem.com or message us on Instagram with your order number.
- Include clear photos of the item and its packaging.
- Our team will review and confirm next steps within 2 working days.
- If approved, we'll arrange a courier pickup or ask you to ship the item back — we cover return shipping for our own errors.
Refund Method & Timeline
Approved refunds are issued to your original payment method within 5–7 working days of us receiving the returned item. Cash on Delivery orders are refunded via bank transfer or JazzCash/EasyPaisa — we'll ask for your details once your return is approved.
Non-Returnable Items
A few items can't be accepted for return:
- Customized or personalized Haroof pieces made to order
- Sale or clearance items marked "final sale"
- Items returned without their original packaging
- Requests made outside the 48-hour damage window without prior agreement
Contact for Support
Reach out any time at hello@remtem.com or +92 300 1234567 — our team typically replies within one working day.
Bookmark